Shipping policy

Shipping Policy

Last updated: 27 September 2026

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

Most orders are processed within 2–5 business days after payment has been received.

As many of our products are 3D printed and may be made to order, some items may require additional production time. If your order requires a longer processing period, we will contact you with an estimated dispatch date.

Orders are processed Monday to Friday, excluding Australian public holidays.

Shipping within Australia

We currently ship orders throughout Australia using reputable postal and courier services.

Available shipping options and costs will be displayed at checkout based on your delivery address and the size and weight of your order.

Estimated delivery times after dispatch are generally:

Metro areas: approximately 2–5 business days
Regional areas: approximately 3–7 business days
Remote areas: approximately 5–10 business days

Please note that these are estimates only and delivery times may vary due to factors outside our control, including courier delays, weather, peak periods and public holidays.

Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active after your order has been shipped.

Delivery Address

Please ensure that your shipping address is correct when placing your order.

We are not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will do our best to update the address before your order is dispatched, but we cannot guarantee that changes can be made after an order has been processed.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can assist you.

If your tracking information indicates that the parcel has been delivered but you cannot locate it, please first check around your property and with other household members or neighbours. We may also ask you to contact the relevant delivery provider.

We will work with you and the delivery provider to investigate missing parcels where appropriate.

Damaged Items

We take care when packaging your order. If your order arrives damaged, please contact us as soon as possible and provide photographs of:

The damaged product
The packaging
Any visible damage to the parcel

This will help us assess the issue and, where appropriate, arrange a replacement or other suitable remedy.

Your rights under the Australian Consumer Law are not affected by this policy.

International Shipping

At this time, we [do/do not] offer international shipping.

If international shipping is available, any applicable shipping costs, taxes, duties or customs charges will be displayed or communicated where applicable. Customers are responsible for any applicable customs duties, import taxes or other charges imposed by the destination country unless otherwise stated.